How do I get a Customs Stamp?

If you've shopped at one of our partner stores in Denmark, Sweden, or Germany, you'll need to obtain a customs stamp to complete your VAT refund process. This must be done at your final exit point from the EU, whether it’s an airport, train station, or port.

Where Can You Get a Customs Stamp?

You can find customs offices at the following locations:

• Denmark: List of the customs access point in Denmark

• Sweden: List of the customs access points in Sweden

• Germany: List of the customs access points in Germany (EUROPE)

What Do You Need to Do?

1. Check your receipt: You should have received a sticker on your store receipt. If not, write your full name and residency address on the back of your receipt.

2. Visit the customs office: Present your receipt with the sticker (with your written details) to the customs officer. They may also ask to see the goods you purchased.

3. Get your customs stamp: Once everything is verified, the officer will stamp the front of your receipt.

4. Upload your stamped receipt: Take a clear photo of your stamped receipt and upload it via the PIE app to complete your VAT refund claim.