FAQ
Who can I contact for help with my tax refund claim?
Our in-app customer support team is available 24/7 to help answer any questions about your claim, required documents, eligible purchases, or anything else!
Our in-app customer support team is available 24/7 to help answer any questions about your claim, required documents, eligible purchases, or anything else!
Our in-app customer support team is available 24/7 to help answer any questions about your claim, required documents, eligible purchases, or anything else!
Is there a minimum purchase amount to use Pie VAT?
Yes, minimum amounts range depending on the country. Our app will indicate the required minimum.
Yes, minimum amounts range depending on the country. Our app will indicate the required minimum.
Yes, minimum amounts range depending on the country. Our app will indicate the required minimum.
What currencies are supported for refunds?
We can process refunds in 135+ currencies, including EUR, USD, JPY, CAD, GBP, CNY, and many more. It's important to note that when you choose your desired currency, you won't incur any foreign exchange (FX) fees. Pie VAT takes pride in offering a transparent and fee-friendly service, which means you receive your refund in the currency you select without any hidden charges.
We can process refunds in 135+ currencies, including EUR, USD, JPY, CAD, GBP, CNY, and many more. It's important to note that when you choose your desired currency, you won't incur any foreign exchange (FX) fees. Pie VAT takes pride in offering a transparent and fee-friendly service, which means you receive your refund in the currency you select without any hidden charges.
We can process refunds in 135+ currencies, including EUR, USD, JPY, CAD, GBP, CNY, and many more. It's important to note that when you choose your desired currency, you won't incur any foreign exchange (FX) fees. Pie VAT takes pride in offering a transparent and fee-friendly service, which means you receive your refund in the currency you select without any hidden charges.
Can I use Pie VAT at any store in a tax free country?
No, Pie VAT can only be used at our retail partners - look for our logo sticker at checkout to confirm if tax-free shopping is available. We have over 1,500 participating stores and are constantly expanding.
No, Pie VAT can only be used at our retail partners - look for our logo sticker at checkout to confirm if tax-free shopping is available. We have over 1,500 participating stores and are constantly expanding.
No, Pie VAT can only be used at our retail partners - look for our logo sticker at checkout to confirm if tax-free shopping is available. We have over 1,500 participating stores and are constantly expanding.
How long does it take to get my refund after submitting a claim?
For regular refunds, once your documentation is reviewed and approved, the refund will be sent to you within 24 hours. But that's not all โ we also offer the option of "Rapid Refunds", providing instant refunds for those in need of immediate access to their funds.
For regular refunds, once your documentation is reviewed and approved, the refund will be sent to you within 24 hours. But that's not all โ we also offer the option of "Rapid Refunds", providing instant refunds for those in need of immediate access to their funds.
For regular refunds, once your documentation is reviewed and approved, the refund will be sent to you within 24 hours. But that's not all โ we also offer the option of "Rapid Refunds", providing instant refunds for those in need of immediate access to their funds.
What documents do I need to provide to get my tax refund?
This varies by country. Typical required documents include your passport, stamped customs forms, receipts, and images of purchased items. Our app provides instructions on the exact verification needed for each destination.
This varies by country. Typical required documents include your passport, stamped customs forms, receipts, and images of purchased items. Our app provides instructions on the exact verification needed for each destination.
This varies by country. Typical required documents include your passport, stamped customs forms, receipts, and images of purchased items. Our app provides instructions on the exact verification needed for each destination.
What are the fees associated with Pie VAT services?
At Pie VAT, we're proud to offer a fee structure that's exceptionally competitive in the industry. Our fees are 50% lower than the industry standard. Depending on the total purchase amount, fees could be as low as 1%.
At Pie VAT, we're proud to offer a fee structure that's exceptionally competitive in the industry. Our fees are 50% lower than the industry standard. Depending on the total purchase amount, fees could be as low as 1%.
At Pie VAT, we're proud to offer a fee structure that's exceptionally competitive in the industry. Our fees are 50% lower than the industry standard. Depending on the total purchase amount, fees could be as low as 1%.
How long does it take for tourists to get started with Pie VAT?
It's incredibly quick and easy for tourists to start using Pie VAT. Simply download the app, create an account in seconds, and start shopping.
It's incredibly quick and easy for tourists to start using Pie VAT. Simply download the app, create an account in seconds, and start shopping.
It's incredibly quick and easy for tourists to start using Pie VAT. Simply download the app, create an account in seconds, and start shopping.
How long does it take retailers to get started with Pie VAT?
We take pride in our rapid onboarding process, with our fastest time from the initial request for Pie VAT to the first real order being an impressive ~30 minutes. We'll promptly equip you with all the necessary materials and documentation, allowing you to seamlessly integrate Pie VAT into your store and start offering it to your customers without delay.
We take pride in our rapid onboarding process, with our fastest time from the initial request for Pie VAT to the first real order being an impressive ~30 minutes. We'll promptly equip you with all the necessary materials and documentation, allowing you to seamlessly integrate Pie VAT into your store and start offering it to your customers without delay.
We take pride in our rapid onboarding process, with our fastest time from the initial request for Pie VAT to the first real order being an impressive ~30 minutes. We'll promptly equip you with all the necessary materials and documentation, allowing you to seamlessly integrate Pie VAT into your store and start offering it to your customers without delay.
How long does it take to get a refund after submitting a claim?
Once your documentation is reviewed and approved, the refund will be sent to your Pie VAT wallet within 24 hours. Much faster than waiting months with other providers!
Once your documentation is reviewed and approved, the refund will be sent to your Pie VAT wallet within 24 hours. Much faster than waiting months with other providers!
Once your documentation is reviewed and approved, the refund will be sent to your Pie VAT wallet within 24 hours. Much faster than waiting months with other providers!
What documents do tourists need to provide to get their tax refund?
This varies by country. Typical required documents include your passport, stamped customs forms, receipts, and images of purchased items. Our app provides instructions on the exact verification needed for each destination.
This varies by country. Typical required documents include your passport, stamped customs forms, receipts, and images of purchased items. Our app provides instructions on the exact verification needed for each destination.
This varies by country. Typical required documents include your passport, stamped customs forms, receipts, and images of purchased items. Our app provides instructions on the exact verification needed for each destination.
Who handles support?
Pie VAT's dedicated 24/7 customer service team provides exceptional multilingual support via in-app chat, email, and social media in order to assist tourists and partners with any questions they might have.
Pie VAT's dedicated 24/7 customer service team provides exceptional multilingual support via in-app chat, email, and social media in order to assist tourists and partners with any questions they might have.
Pie VAT's dedicated 24/7 customer service team provides exceptional multilingual support via in-app chat, email, and social media in order to assist tourists and partners with any questions they might have.
Is there a cost to use Pie VAT?
No, registering with Pie VAT is 100% free both for retailers and tourists. Our platform is provided at no cost in order to help stores maximize their tax free potential and help tourists get their refunds as soon as possible.
No, registering with Pie VAT is 100% free both for retailers and tourists. Our platform is provided at no cost in order to help stores maximize their tax free potential and help tourists get their refunds as soon as possible.
No, registering with Pie VAT is 100% free both for retailers and tourists. Our platform is provided at no cost in order to help stores maximize their tax free potential and help tourists get their refunds as soon as possible.
Merchant
ยฉ Pie Systems, Inc. All Rights Reserved
Merchant
ยฉ Pie Systems, Inc. All Rights Reserved
Merchant
ยฉ Pie Systems, Inc. All Rights Reserved