Which steps do I need to complete to get my refund?
Missed the "How It Works" section? No worries - you can find it in the menu, but here’s a detailed guide to help you through the process.
Whether you’ve downloaded the PIE VAT app before shopping or while in-store, the steps to claim your VAT refund are straightforward.Let’s break it down:
Why PIE VAT is Hassle-Free
At Pie VAT, "hassle-free" means you can complete your VAT refund without wasting time in airport lines. The entire process can be done conveniently via the app—at your own pace.
Steps to Get Your VAT Refund
1.Open the Pie VAT app and select "Request a Refund."
2.Scan the QR code provided by the merchant.
3.Take a photo of your receipt to document the purchase.
Once verified, the VAT amount is refunded directly to the customer, saving them up to 25% in some countries.
Scan your boarding pass or upload it directly from your wallet.
If you’re traveling by ferry, upload your ferry ticket to confirm.
Take clear photos of each item you purchased for verification.
We recommend registering your Pie VAT account early. This helps us assist you quickly with any questions and ensures a smoother process. You’ll need to provide:
Full name
Complete address
Passport scan
A selfie for identification
Payment method (for refund transfer)
Your data is secure with us and complies with privacy regulations.
Once all steps are completed and your account is registered, we will review your claim. If approved, the refund will be transferred to your account within 5 business days.
Completing the steps quickly ensures faster processing of your refund.
Early registration also allows us to provide immediate support if needed.
By following these simple steps, you can enjoy a seamless and secure VAT refund process with Pie VAT.