Learn how to easily shop and receive tax refunds with the PIE VAT app. Download the PIE VAT app now and enjoy a hassle-free and transparent experience at PIE VAT partner stores in Japan
1
Login
Download the app, register and log in your PIE VAT account.
You can log in using your Apple ID, Google ID, or email.
2
Input your personal information
Click the person icon at the main menu bar to input your personal information.
Click the + (plus button) to start the tax-free application.
3
Complete application at the store
Scan the QR code or input the 6-digit number claim code you received from the store.
＊If you are shopping at an environment with tax-free counters, please go to the PIE VAT station at the tax-free counter to apply for a tax refund.
4
Take a receipt photo
Please take a complete photo of the entire receipt.
※Please ensure the receipt is not folded, damaged or missing the receipt number at the bottom.
5
Capture the Passport
Place passport photo page in the frame for automatic scanning.
※ Please ensure that the letters at the bottom of your passport are not covered, and avoid obstructing the screen with your fingers while taking the photo, as this may affect the information retrieval process.
6
Capture Arrival Stamp
Please take a photo of the most recent entry permit stamp on your passport.
7
Enter Departure Information
Select exit method, input the date of departure, and tap "Continue".
※ If you do not have a specific date of return, please input the valid period of your entry permit.
8
Confirm and Submit Tax-Free Application
Review the entered information, tick check-boxes, and "Submit refund request".
9
Withdrawal Method
① Tab the person icon at the bottom menu, then select "Refund Method" to set your preferred withdrawal method.
② Select currency
③ Tap "Withdraw" , review details and tap " Submit"
④ After submitting the withdrawal request, it usually takes 5-10 working days to complete the process, depending on your bank or credit card.