Japan

How To Enjoy Tax Free Shopping

PIE VAT Station

FAQ

Support

Languages

Japan Tax Free Counter PIE VAT Station

TOKYU PLAZA SHIBUYA

Shibuya, Tokyo

Enjoy shopping and dining at TOKYU PLAZA SHIBUYA. Tokyu Plaza Shibuya aims to provide a shopping experience that resembles visiting a hands-on "art museum".

Tokyu Plaza Shibuya aims to provide a shopping experience that resembles that of visiting a hands-on "art museum". Customers are encouraged to walk around and examine items at their own pace, ask questions about them, and pick them up without feeling pressured to buy anything. The main objective of the Plaza is to establish a long-term relationship with its customers, creating a destination that they will want to revisit frequently.

Tokyu Plaza Shibuya 3F

Google map

Official website

Please check before visiting the counter

Step1

Download PIE VAT app

Step2

Visit Tax-free counter with the following items

PIE VAT app

PIE VAT app

Passport

Passport

Receipt

Receipt

Passport

Purchased Items

Please check before visiting the counter

Step1

Download PIE VAT app

Step2

Visit Tax-free counter with the following items

PIE VAT app

PIE VAT app

Passport

Passport

Receipt

Receipt

Passport

Purchased Items

Please check before visiting the counter

Step1

Download PIE VAT app

Step2

Visit Tax-free counter with the following items

PIE VAT app

PIE VAT app

Passport

Passport

Receipt

Receipt

Passport

Purchased Items

Important Notice

  • Tax refund procedure must be completed on the dαy of purchase (Please visit tax free counter αt least 15 minutes before close)

  • Returns cannot be made after tax refund procedures have been completed.

  • Tax-free items must be taken out of the country by yourself. Tax-free items cannot be consumed or transferred within Japan.

  • Tax-free items cannot be purchased for business, commercial, or resale purposes.

  • If there is a possibility that the purchase may be considered as a business purchase, tax refund procedures may be refused.

  • Please present your passport and tax-free items at customs upon departure.

  • If you do not retain tax-free items upon departure, you will have to pay sales tax at customs.

  • If the purchaser and the tax refund applicant are different, you will not be able to proceed with the tax refund procedure.

  • If the name on the credit card, point card, etc. used at the time of purchase is different from the name on the passport, you will not be able to proceed with the tax refund procedure.