Where Do I Find Customs at Charles de Gaulle Airport (CDG)?

If you're flying out of Paris Charles de Gaulle Airport (CDG) and need to claim a VAT refund, it’s important to visit the customs office (Détaxe) to get your VAT form stamped before departure. Customs offices are conveniently located across multiple terminals, making it easy to complete this essential step in the VAT refund process.

Location of Customs at CDG

Customs offices are located before security in several terminals at CDG. Here’s where you can find them:

• Terminal 1:

  • CDGVAL Level (Hall 6)

• Terminal 2A:

  • Exit 5

• Terminal 2B:

  • Arrivals level

• Terminal 2C:

  • Exit 12

• Terminal 2E:

  • Departures level, Exit 8d

• Terminal 2F:

  • Arrivals level, Exit 10a

• Terminal 3:

  • Departures level, after security

Steps to Complete Your VAT Refund

1. Visit Customs Before Security:

   Make sure to go to the customs office before you check in your baggage or go through security. This is important because customs officers may need to inspect the goods you are claiming for a VAT refund. Keep these items in your carry-on luggage so that they are readily accessible.

2. Documents to Bring:

   When you visit customs, have the following documents ready:

   • Your VAT refund form or receipt, including any VAT stickers provided by the store.

   • The goods you purchased (in case the customs officer needs to inspect them).

   • Your passport and boarding pass as proof of your departure from the EU.

3. Get Your Receipt Stamped:

   After inspecting your goods, the customs officer will stamp your VAT refund form or receipt. This stamp is essential for claiming your VAT refund.

4. Submit Your VAT Refund:

   Once you have the customs stamp, upload a clear photo of the stamped receipt through the Pie VAT app to complete your VAT refund request. The sooner you submit your stamped receipt, the faster your refund will be processed.

Customs Office Hours

• Customs desks (Détaxe) are open during flight operation hours, so you can visit them any time before your flight departs. It’s always best to allow extra time for customs clearance, especially during busy periods.

Additional Help

For further assistance or inquiries, you can always reach out to us via live chat. Alternatively, you can contact the airport or customs directly:

• Tel: +33 1 72 40 78 50

• Customs Website: www.douane.gouv.fr

• EU Website: www.ec.europa.eu

By following these steps, you can ensure a smooth process for getting your VAT refund at Charles de Gaulle Airport. If you have any questions, we’re always here to help! 😊