Where Do I Find Customs at Copenhagen Airport (CPH)?

When departing from Copenhagen Airport and claiming a VAT refund, you will need to visit the customs office to get your VAT form stamped. This is a necessary step to confirm that your purchased goods are leaving the EU and qualify for a VAT refund.

Location of Customs at Copenhagen Airport

• The customs office is located before security in Terminal 2, underneath the stairs just past the check-in desks. It is also near the arrivals area, making it easy to find as you prepare for your flight.

• Look for the customs sign to guide you to the correct location. The area is clearly marked, but if you're unsure, airport staff can help direct you.

Customs Office Hours

• The customs desk at Copenhagen Airport is open 24 hours a day, 7 days a week, ensuring that no matter when your flight is, you can complete the VAT refund process.

• If there is no customs officer present when you arrive, simply ring the bell, and an officer will come to assist you shortly.

Steps to Complete Your VAT Refund

1. Visit Customs Before Security:

   It’s important to visit the customs office before you go through security or check in your baggage. This ensures you have your purchased goods available for inspection if the customs officer requests to see them.

2. Bring the Required Documents:

   Make sure to have the following with you when visiting the customs office:

   • Your VAT refund form or receipt (with the VAT sticker if provided by the store).

   • The goods you purchased, kept in your carry-on luggage for inspection.

   • Your passport and boarding pass to verify that you are leaving the EU.

3. Get Your Receipt Stamped:

   Once your VAT form or receipt is stamped by the customs officer, you’re one step closer to receiving your VAT refund.

4. Submit Your VAT Refund:

   After obtaining the customs stamp, simply upload a clear photo of the stamped receipt via the Pie VAT app to complete the VAT refund process. The sooner you complete this step, the quicker your refund will be processed.

Additional Information

If you're traveling through Copenhagen Airport with goods purchased in the EU, make sure to allow extra time for customs clearance, especially during busy travel periods. Since customs is available 24/7, you can visit the office at any time before your flight, but it's always a good idea to arrive a little early to avoid any last-minute rush.

Need Help?

If you have any questions or need further assistance, feel free to reach out to us via live chat. We’re happy to help you through the process and ensure everything runs smoothly for your VAT refund!