Why Do You Need a Picture of My Passport?

As part of the VAT refund process, we require a picture of your passport to verify your identity and ensure your eligibility for a refund. VAT refunds are only available to non-residents of the country where purchases are made, and your passport serves as official proof of residency. By verifying this information, we can confirm that you’re entitled to claim a VAT refund on your purchases.

In addition, tax authorities require this documentation as part of their compliance and anti-fraud regulations. Having a clear picture of your passport helps us and the authorities prevent fraudulent claims, ensuring that the VAT refund system remains secure and efficient for all users.

We understand that sharing personal information like your passport can feel sensitive. However, please rest assured that this is a standard procedure, and we handle your information with the highest level of security. Your passport image will only be used for identity verification and VAT refund purposes, and will not be shared with third parties outside of this process.